Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

Picture this: as a business, you just spent thousands of dollars on setting up a state-of-the-art video-enabled room, only to find out that it’s compatible with just a single service. This means you ...

If you want to keep prospective customers interested in your business, you have to do more than grab their attention. You must also build a connection that lasts. Whether they’ve signed up for a free ...

RingCentral Bulgaria has a multinational team. We do everything in our power to create a pleasant working environment and ensure a smooth transition of expats. What strikes you first when you enter ...

RingCentral provides an easy and convenient way to fax via computer, using any device with an internet connection. We’re going to go into more depth on this a little later in the article, and show you ...

A RingCentral sales advisor will contact you within 24 hours Thanks to widespread, fast, reliable internet connections, we can harness the power of the web in almost everything we do. Telephony is no ...

Your sales team is busy. But how much of your reps’ time is actually spent selling? If they’re not using the right sales software and tools, probably not enough. But it is possible to help them make ...

As companies embrace digital workplaces, it can be challenging to encourage collaboration among teammates who may have never even met face-to-face. That’s what makes collaboration software so vital.

A video call is like a regular phone call, except you and the person you're calling can see each other. With an internet connection and any desktop or mobile device, you can video call online with ...

Call center metrics gauge the overall effectiveness of customer service teams. Many aspects of call centers use metrics to measure performance, agent productivity, and other activities that lead to ...

Customers increasingly expect a seamless experience regardless of how they reach out to your business. Unless you operate an omnichannel contact center, it’s almost impossible to deliver. Instead of ...

Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are ...