Virtualization got introduced to IT and the data center when "virtual machines," or VMs, came along. Even this single trend had multiple drivers. Hardware was growing in power, with CPUs adding cores ...

Martin Classen is the Chief Product Officer (CPO) at Enreach. He is responsible for the company’s unique portfolio of converged contact solutions that seamlessly integrate UCaaS, CCaaS, AI, mobility ...

Dialpad has a history of innovation, being one of the first UCaaS providers to nail outbound caller ID from the native mobile dialer and was very early with integrated SMS. Dialpad acquired Talk IQ in ...

By years two and three, however, those costs shift to $224 per endpoint (phone, audio bridge, softphone, etc.) license for an on-prem solution, and $437 per license for the cloud solution. Factors ...

Over the last year, we’ve seen some users begrudgingly accepted remote work at first, only to love it unequivocally in the end. One such convert is Poly CEO and president, Dave Shull, who went from ...

The shift in the workforce means that businesses are relying more on temporary and project-based help with expertise in specific areas. These project-based and temporary workers are comfortable ...

This is evident both through the experience of many consultants and vendor-posted results. For example, last month UC analyst Dave Michels posted that Avaya’s recent financial growth (Q4, FY2018) was ...

When an enterprise transitions from an in-house to a cloud-based collaboration infrastructure, the network paths (and thus the loads) often change. This creates challenges on the internal network (e.g ...

Despite the risks, there are a lot of sensible reasons that companies resist ripping out and replacing their legacy systems. First, those systems represent a serious investment. Meaning a lot more ...

Ransomware attacks can spread through the organization irrespective of the attack vector. Critical files, data, and even infrastructure and applications can become inoperable. The growing usage of ...

Divya Ghai Wakankar is Head of Digital Communications Solutions at BICS. She is a technology and business leader with 20 years of experience in telecommunications and wireless. At BICS, Divya leads ...

A Brief History of Video ConferencingThe Dawn of Video Communication: Late 19th Century - 1927 Around the end of the 19th century, the first experiments on television suddenly made it clear that the ...